Warranty, Exchange and Return
Security:
- Warranty on all electronic devices for a period of two years from the date of purchase, and it is necessary to present the purchase invoice and the carton available, or provide us with the order number
The warranty does not include misuse, breakage, or gifts attached with the products.
Note: Warranty and replacement does not include accessories such as covers, stickers and other non-electronic products.
-Two years warranty from the agent.
Exchange and Return:
If you encounter a problem with the product, or if you want to return or exchange the product:
Contact the customer service number on the following number 0534800047 during working hours daily from 9 am to 9 pm from Saturday to Thursday, except on Fridays and holidays and official holidays.
- In the event that you receive a damaged or defective product from the first use of the product, please contact us directly within a maximum of 3 days from the date of receiving the order via the following number: 0534800047. The Echo of the Future store bears the shipping costs, and when no product malfunction is found, the customer bears the full shipping costs.
- In the event of a malfunction during the specified warranty period after using the product, the damaged product will be replaced with a new product of the same type directly in the event that (product carton and its accessories) must be available if the product is not available to us. Giving him a voucher for the same value of the product can be used at any time through our website. After that, the replacement product is shipped by the future echo store, and the customer bears the full shipping costs
- If the customer is not satisfied with the product, the replacement and return is allowed within 3 days from the date of receiving the order, provided that the product is in the same original condition with all its contents from the same company and is not used or opened or the outer packaging of the product is damaged and the customer bears the full shipping costs
Return or replacement of devices of all kinds is within 24 hours from the time of purchase from receiving the product and it is in its original condition
- If a product arrives other than the order that was ordered from the store, and the mistake was made by the Echo Al-Mostaqbal store in preparing the order, the Echo Al-Mostaqbal store will bear all shipping costs and product replacement
- If you place an order with a credit card, we will refund the price of the product (item) only. Please note that it may take 10 to 15 business days for the amount to appear on your bank statement once the payment has been processed by the Finance Department.
Note: In the event that you did not receive the shipment from the shipping or delivery company and returned to us, the value of the product will be refunded only and the value of the shipping and delivery fees and any bank fees due on the order will be deducted.
Note the cost of returning the shipment to the recipient (29 riyals)
Note: In the event of offers and the customer’s request to return, the damaged product will be calculated at its separate price in the store and its original price
Note The customer is not entitled to cancel or return the products that are specifically requested for the customer (custom products, pre-order) after 48 hours have passed from the time the order was executed.
Mobile phone numbers:
Apple (Arab Computers): 920033789
Huawei: 8001220888
Samsung: 8002474357
Xiaomi: 0501646525
Nokia: https://www.nokia.com/phones/en_sa/support
Vivo: 8008851020
Oppo: 920029466
Honor: 8008440443
Lenovo: https://support.lenovo.com/sa/ar
Techno: 920029466
Axiom Corporation: 920029466
Products:
RAVPower: https://ravpower.sa/js-support-ticket-controlpanel/
Page last update: 10-20-2022
