Replacement and return
Warranty, exchange and returns
- The warranty on all electronic devices is for a period of two years from the date of purchase, and it is necessary to show the purchase invoice or provide us with the order number
- The warranty does not include misuse, breakage, or gifts attached to the products.
Note: Warranty and replacement do not include accessories such as covers, stickers and other non-electronic products.
- Two years mobile phones guarantee the agent's guarantee.
Replacement and Refund:
If you encounter a problem with the product, or if you want to return or replace the product:
Contact the customer service number on the following number 920008599 during daily working hours from 9 am to 9 pm from Saturday to Thursday, except for Fridays, holidays and official holidays.
- In the event that you receive a damaged or defective product from the first use of the product, please contact us directly within a maximum of 3 days from the date of receiving the order via the following number: 920008599 and the future echo store bears the shipping costs, and when no malfunction is found in the product, the customer bears the shipping costs in full.
- In the event that there is a malfunction during the specified warranty period after using the product, the damaged product is replaced with a new product of the same type directly in the event that (product cartons and accessories must be available) that the product is not available to us, the customer will be compensated with another alternative product if the customer desires this option or Giving him a voucher with the same value of the product, to be used at any time through our website. After that, the replacement product will be shipped by the future echo store, and the customer bears the shipping costs in full
- In the event that the customer is not satisfied with the product, the replacement and return is allowed within 3 days from the date of receiving the order, provided that the product is in the same original condition with all its contents from the same company and is not used or opened or the product's outer packaging is damaged and the customer bears the shipping costs in full.
- In the event that a product other than the order that was ordered from the store arrives and a mistake was made by the Future Soda store in preparing the order, the Future Sada store will bear all the shipping costs and the replacement of the product
- If you order with a credit card, we will only refund the item (s) price. Please note that it may take 3 to 5 working days for the amount to appear in your bank statement once the payment is processed by the Financial Department.
Note: In the event that the shipment has not been received from the shipping or delivery company and it is returned to us, the value of the product will be recovered only, and the value of the shipping and delivery fee and any bank fees incurred on the order will be deducted.
Note the cost of returning the shipment to the recipient (29 riyals)
Note: In the event of offers and the customer requesting a return, the damaged product will be charged at its price split in the store and its original price.